tolle's posterous

False advertisement abounds it seems. I tried to cancel my Vonage service today and to my great surprise, they claim that I have signed up for a 2 year contract and early termination fee. WHAT? But the commercial says no contract?!? Oh, the fine print you say... That is in just the first 30 days? Is that legal?
Well, they couldn't produce a contract with a signature, or prove that I have agreed to anything online, but they are sticking to their guns. I wasn't canceling for bad service, in fact, I was cool with it and would probably have used them in the future. We simply do not need it in our current situation so I was going to cancel for the time being. Well, I am going to be paying the termination fees and the contract fee (yes, there are 2 fees $70.00 and 39.99) but I can certainly say I wont be back. Let this serve as a warning to all, that if you sign up for Vonage, make sure that it is for 2 full years or you will be in the same boat.

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